United Healthcare Complaints and Reviews

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United Healthcare
Main address: Customer Service 30374-0815 Atlanta GA
, , http://www.uhc.com/contact_us.htm
  • 169+3 mobile complaints
  • $100K claimed losses
  • $604 average
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  • Oct 09
  • Health Insurance
  • Somerset, New Jersey
  • Incompetent Service
  • 33

I have received a myriad of information and misinformation from member services every time I call UHC. The representatives there are not well trained. I and my Dr's office have been trying to figure out why the Dr. is no longer a participating physician. The last conversation I had with UHC, the rep said the system showed the Dr's office was closed. The office is clearly open at the same address... Read more

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  • Oct 09
  • Health Insurance
  • Incompetent Company
  • 21

In general my experience with UHC this year has been abysmal. Wrong answers, misinformation, condescending representatives. This particular unit is located in Texas. I do not believe they understand what customer service means in that State. When they hear I am from NYC they take the most obnoxious tone. Texas had once said they wanted to secede from the United States and form their own country.... Read more

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  • Oct 07
  • Health Insurance
  • Health Insurance Problems
  • 23

I would make a complaint to you to NY State Dept of Insurance. I get my insurance through New York State of Health (Obamacare) and have had many problems with United Health Care. The people I talk to from this company are in Texas. Why should OUR tax dollars go to out of State to people who do not have the slightest idea about the cost of living here and, quite frankly, seem to be extremely... Read more

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  • Oct 07
  • Health Insurance
  • Baltimore, Maryland
  • Unprofessional Staff
  • 25

I have a wonderful physician who has been participating in United Healthcare Community plan. This year, for some reason, the insurance company has no record of the Doctor being a participant. I called the Doctors office and they tried to get reinstated with the insurance company. The insurance company is so incompetent that the Doctor gave up trying. And I don't blame him. I would be surprised if... Read more

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  • Oct 05
  • Health Insurance
  • Claim Processing
  • 24

I submitted my claims with receipts ( original) and everything they asked. So annoying that I made a "template" letter, and submitted it. I saved and scanned everything I sent. I have an outstanding money owed to me about $800. In context, it's not much, but considering I paid a lot monthly, this is outrageous. It took them 5 reminders to reimburse me and I had to file a complaint with NYS but... Read more

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  • Oct 04
  • Health Insurance
  • Primary Care Physician
  • 19

Spent 4 weeks, 20 hours on the phone trying to change PCP. A simple change, same type of doc, same city, same insurance. Every time I call, I speak to someone new, and they are unable to facilitate my request. Finally thought I had it solved last week, everything changed over, until I got my new card today with the OLD doc as PCP. I thought COX Communications had the absolute worst customer... Read more

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  • Sep 22
  • Health Insurance
  • Insurance Claim Dispute
  • 38

UHC manages my employer's FSA accounts. Approximately 50% of my FSA claims were disputed or rejected. Every time I called to get it straightened out, the "representatives" agreed I should be paid and no one could explain why the claims weren't going through; all my paperwork was correct, including Explanation of Benefits, invoices, etc. And this is MY MONEY DEDUCTED FROM MY OWN PAYCHECK, it's... Read more

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  • Sep 04
  • Health Insurance
  • Wakefield, England
  • Mri Approval
  • 68

My Orthopedic surgeon ordered an MRI after he did an x-ray of my knee an found the meniscus in my knee pretty much gone. I am 78 years old and currently can hardly walk and am in a lot of pain. United Health keeps denying the procedure and tells me I have to go to physical therapy for 3 weeks, even though the physical therapist won't touch me without an MRI and physical therapy is the worst thing... Read more

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United Healthcare will not pay for my generic birth control. They are charging me a brand name co-pay because they can. This company is no good!!! Add comment


  • Aug 19
  • Health and Beauty
  • North Ridgeville, Ohio
  • Health Coverage
  • 103

My husband went into the emergency room with a bp of 60/40 and was severely dehydrated.... they decided among several doctors to keep him overnight to make sure no additional problems would arise because organ failure could happen because it was so low.... Yesterday I received a letter claiming they were denying payment because he could have gone home..... This is not acceptable an insurance... Read more

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