United Healthcare

This 'benefit', as they refer to it, is ANYTHING BUT... It always fails at accepted retailers.

I've had to pay out-of-pocket several times! HARDLY A BENEFIT! At the turn of the year, the 'new' card was last year's old out-dated card. So when went to Checkout, it of course, FAILED.

I called to report the problem and requested a new one...IT NEVER CAME.

I again, called to report the issue, so they said they'd send out another one. I waited 2 weeks and STILL NO CARD. I called once Again. SAME ANSWER...MORE BS!It's been over 2 months now, and still no card.

Same scam scenario, "We'll send you a new one." What's so damn hard about mailing out a card.

I get all of their other mail, so there's no issue w/my address.

They should just start offering Funeral DEATH BENEFITS!

Of course, you won't be around to contest anything if, ONCE AGAIN, they'd fail to deliver on that. In fact, the only thing they'll 'bury' you in, is paperwork and INCOMPETENCE!!!

For over a week now I've been trying to get the advocates to help me find a skilled nursing facility that I can do subacute rehab in that takes Medicare Medicaid United healthcare dual complete out of a three-page list of facilities. A good 50% of them have horrible ratings with the state of Colorado for abuse and neglect.

I know they're 10%. Don't take the policy. What's left? Doesn't have any bed availability.

I don't know what I'm to do. I'm in an acute rehab right now and United healthcare gave me a discharge date of January 10th. I filed two appeals with Medicare. Was denied on both.

Now the facility here is trying to force me to go to one of the facilities that I rejected due to their numerous complaints for patient abuse and neglect. I don't know what to do. I've contacted the advocates and frankly they can't find their *** with a sharp stick. The advocates are what is essentially customer service now for United healthcare and they're useless as soon as I can.

I'm going to drop United healthcare and just have Medicare Medicaid cuz then I won't have to deal with this pre-authorization b***** that United healthcare changed me with and makes it hard for me to stay in facilities. That can give me the care I need while I wait clearance to go home

Thank you for the hour I wasted on the phone with 4 different reps. The last one telling me I could get a refund on the products I ordered online Dec 30.

I rec'd 2 products at different times and as of Jan 19 I am still waiting for 4 more.

They said the products were on the way, (imagine me rolling my eyes) I was not going to wait 3 weeks for the poorly run company to send me my items. I wast to cancel my order and go buy products, NOW. Each customer service rep. took and asked the same information about my case, imagine the fun I had.

The last supervisor rep. told me I could get a refund and then transferred me to the company you use for OTC products. She said they dont do refunds...ever. That was that.

1 hour and 3 weeks wasted waiting and then calling UHC to get resolution.

Did I, NOPE! Not even close. I'm even close to happy with the outcome.

Including "help" from the customer service reps. who could only say "I'm sorry to hear that.

I'm writing a review of this situation online and everywhere I can, so people know about UHC and the companies it chooses to work with.

Greedy company that doesn't care how their referral process impacts patient quality of life. This company is actively working to prevent or significantly delay me from receiving timely care through their difficult referral process.

They require your PCP to review both tests and treatment recommendations from the specialists and submit a duplicate referral just to get it covered. Since when does a PCP's opinion of my condition trump the specialist they referred me to in the first place? I was just hit with several thousand dollars in uncovered medical costs for basic tests and treatments that my rheumatologist and neurologist ordered and insurance refuses to pay because they have added an unnecessary layer of PCP referral red tape. It's February and my PCP's office has had to send over 20 referrals on my family's behalf for simple care for my family and the care of my chronic condition.

The administrative burden on my life is insane, and I've lost at least 30 hours of my time in the last month trying to navigate UHC representatives, doctors' referral representatives, and my care is delayed due to the weeks it takes to get referrals processed.

Not getting timely care due to the extra red tape made my condition worse and is actually increasing the number of doctor visits. Horrible.

I was admitted to the hospital on 12/31/23 - actually had to go to the same facility Piedmont yet bigger hospital to be treated- so that was a $250 ride copay. .I was also charged a $90 copay for my ER visit that AM of 12/31/23.

My $90 copay should be waived since I was admitted to hospital. But my fault the smaller facility could not handle my cardiac needs.

I felt so bad that AM just went to closest facility - and found out critical labs and hospital admission needed . I'm sure the ER doc would let UHC know I was definitely admitted for Inpatient care .

Thank you ,

Kimberly Conner Chatman

12/24/1967

My insurance coverage is preventing me from getting into a decent and safe skilled nursing facility for rehab. Out of a three-page list of facilities, there are only two that would take my Medicare Medicaid United healthcare dual complete plan.

All the others are rejecting it because they don't take the plan of the two that will take me for admission. They have numerous complaints for neglect and abusive patients with the state and as well as reviews online. I plan on dropping United healthcare after the next week or so and just going straight Medicare Medicaid so I can at least get into facilities without the nonsense about pre-authorization.

I'm tired of fighting for my care!! Don't get United healthcare dual complete