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I AM CURRENTLY UNDER THE SECURE HORIZONS, MEDICARE /UNITED HEALTH CARE.

it is impossible to get any information from web site or through customer service. When you call customer service with a question about plan providers or services you get different answers each time. It is as if customer service has no clue as to how to find information so they hangup.

This is the first time I have belonged to a AARPMedadvantage program and it will be the last.

They send a book out with providers and services at the beginning of the year. They state you should verify information is still correct when you are to use service. That is their problem, no one is able to verify anything

Location: Washington, District Of Columbia

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Guest

AARP is a corrupt organization. They are telling seniors that due to 5G coming out they have to switch phones.

And they're not cheap! Consumer Cellular is endorsed by them as well as United healthcare disadvantage plan. Seniors are running to CC to get their new, more expensive, phone. They told one that 4G is going to disapear.

BS! In 7 years maybe but my phone company told me that a 5g phone is only good for people living near a 5G tower signal.

Don't waste your money the tech told me. They are owned by Consumer Cellular trash and hawking 5 G phones from the elderly.

Guest

First of all. I no longer am a member of UHC.

When I was looking into them you can see a long list of AARP ADVANTAGE UNITED HEALTH PLANS to pick from? There must have 20 different AARP ADVANTAGE PLANS. In 2022 Advantage plans are private plans tied to Medicare. There was a story of what an advantage plan is.

A complete rip-off. United healthcare is on the list. Basically they augment your medicare healthcare for a fee, including, dental, vision and hearing aids. I had a very good non advantage plan.

They had a contract with Medicaid and Medicare. My premium was around $145.00 a month. I was talked into joining a United healthcare dual complete hmo-snp membership. I was told both plans, the one I had and that particular dual complete hmo-snp UnitedHealth plan.

So l figured why not. I disenrolled from the plan I had for 7 years and never paid a dime except for my monthly premium payment. Everything you can think of health wise was covered. I disenrolled in the middle of April this year and in the short time I was on United healthcare's dual plan, It was one disaster after another.

I received a bill of $450.00 for my dental work because she was "out of network" so they wanted me to pay the entire bill. It came in the mail. I checked their list of "in network" providers and sure enough, it said "in network!" So now I had to call United (a horror show) after being passed around i eventually reached the "dental" kid somewhere in the midwest. First thing he said was "well, you can always appeal it" I said no, that I was not going to play this game of appealing every bill they sent me.

My United dual complete hmo-snp plan is for people who are on Medicare and Medicaid. They are obligated to pay all my Medicare and Medicaid bills. They said that I only have the UHC Medicare plan. I told them to read my plan back to me on the phone and she said "United healthcare dual complete hmo-snp." I said "did you understand what "dual" meant?

So they paid 100% of my dental work and agreed that she was in network. In the same letter they sent back was a paid bill with a "you don't need to pay this bill" but I would be responsible for co-pays or deductibles. $7,500 worth!! and they listed how much of the deductible I was at and it would count against my deductible and they also had a copay listed.

Doctor's offices are just as bad once I told them I was with UHC. They assumed UHC was only a Medicare advantage plan. They didn't look at the "dual" part and they were sending me bills that UHC didn't cover (witch it was supposed to). Next was a bill for $600 for my vision exam including eyeglasses.

Again, "dual" covered that. Long story short is i had to keep calling doctor's offices and UHC in order to right the errors. My biggest bill was for an ER visit. $4,700.

The hospital sent the bill to my former insurance provider. Shortly after I received a notice of denial. Reason: I was with UHC on the date of service. It was from my former insurance provider.

Despite the information I gave the hospital, they sent it to the wrong insurance company Again, I had to call the hospital and tell them that it was denied by my previous insurance company because I was not a member of that company. The last straw was the last 2 doctor's offices they billed my former insurance provider with UHC. They made up a new company and my DME provider said I have UHC despite my ending up telling her that I was no longer going to argue with her and telling her to do whatever you want." If you send the bill to UHC it will bounce right back to her. She also insisted that I was not a patient of theirs by looking for me in her computer.

I said "I am sitting next to the C-pap machine and supplies you sent me last week. I later spoke to a guy who acknowledged that I am a patient of theirs. I called UHC and disenrolled from them and rejoined my previous insurance company effective May 1st. UHC carried me to April 30.

No gap in coverage. I am now back to my previous insurance company and "see you later UHC." Some doctors are trying to bill UHC and I keep telling them to delete UHC out of their computer. Most have but I have to keep reminding them.

I'm happy my former excellent insurance provider is back. Not everything was UHC's fault but the majority of it was from UHC.

Guest

As a customer, I think this company sucks. I was on the line trying to find out why SS did not take my monthly premium.

It took 40 minutes, then when I wanted to pay, the guy did not know how to do that.

I was transffered to no where and then disconnected. Mike

Guest

I had to pay $455 for a prescription that was covered at a participating pharmacy. The drug needed pre approval so they said for me to pay for it, then submit a reimbursement form.

They denied it and told me it was a computer glitch and to resubmit. I did. They denied it again. They said CVS was not a participating pharmacy, although it is.

They said to resubmit the claim. I did. They denied it again saying that I went to a non-participating pharmacy. The exact pharmacy that they claim was not covered comes up when I put in my zip code!

Then I found out that they may have 2 files on me--they had to reissue my ID card and it looks like the wrong one is in their "system" so that may be the problem.

They are horrible, just horrible. I did get a letter approving the prescription at least.

Guest

But AARP Secure Horizons isn't AARP at all it's UnitedHealthcare. No wonder you sound like you want to go crazy. If they aren't doing what they should then contact Medicare and file a complaint about them, 1-80*-***-**** that's the only way they will take care of business

Guest

Blue Cross, give me a break they are crooks. and I don't need advice from anyone in a state that Republicans eliminated democracy. in

John N Mzy

You need to realize AARP has become but a tool of the Democrat party. They are major supporters of ObamaCare because they stand to make money from it.

Their main source of revenue has always been selling insurance. You need to do some research and find a good plan in your state, not associated with AARP. Any plan endorsed by AARP should be avoided like the plague! Find a plan associated with a major, independent insurance company like HealthPlus, Blue Cross, etc.

They all have them. Try calling them after you look at their websites and see how helpful they are.

Then you can decide which one is best for you. The cheapest is NOT usually the best.

Guest
reply icon Replying to comment of John N Mzy

Agreed, UHC is a nasty scam. AARP should be ashamed of themselves for partnering with that outfit, but what do you expect of an organization that partners with The Hartford -worst insurance company in America at honoring claims- to sell auto insurance to its members? The AARP obviously has no shame!

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