I logged in to OptumRx to order a refill of my medication last week, and all my information was gone. I had to sign up for home delivery like it was the first time.
Fast forward through 5 phone calls to Briova and hours spent on hold, and my medication did not arrive today when they promised. I took my last dose today, and I will miss a dose tomorrow. Two hours ago, I was promised someone would expedite my order, make sure it arrived tomorrow, and call me to confirm.
Since no one had called, I called again just now and was told no order had been completely processed, that there was only a 'ghost order' in the system - incompletely processed - and that now the soonest he could get it to me is day after tomorrow.
I am HIV positive: This is literally a life and death situation, and the incompetent Briova is my only option. I don't know how I'm going to deal with this every month.
To add insult to injury, one of their reps told me I should now log in through briovarx.com - but when I try to sign up I get error messages. Meanwhile, the automated phone message when I call says I should log in through optumrx.com.
United Healthcare and Briova should be ashamed of themselves. They are playing with people's health and lives.
Product or Service Mentioned: Briovarx Shipping Service.
Reason of review: Bad quality.
I didn't like: Prescription policy, Being lied to.