Contact United Healthcare Customer Service
United Healthcare Phone Numbers and Emails
Toll-Free Number:
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(866) 633-2446Member Services
Customer Service:
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(888) 200-0327Alabama
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(877) 482-9045Arizona
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(888) 809-6539Colorado
United Healthcare Emails:
Contact Information
United Healthcare Website:
United Healthcare Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 8:00am - 6:00pm (ET)
UnitedHealthcare
Customer Service - Privacy Unit
P.O. Box 740815
Atlanta, GA 30374-0815
United Healthcare Customer Service Reviews
Thank you for the hour I wasted on the phone with 4 different reps. The last one telling me I could get a refund on the products I ordered online Dec 30.
I rec'd 2 products at different times and as of Jan 19 I am still waiting for 4 more.
They said the products were on the way, (imagine me rolling my eyes) I was not going to wait 3 weeks for the poorly run company to send me my items. I wast to cancel my order and go buy products, NOW. Each customer service rep. took and asked the same information about my case, imagine the fun I had.
The last supervisor rep. told me I could get a refund and then transferred me to the company you use for OTC products. She said they dont do refunds...ever. That was that.
1 hour and 3 weeks wasted waiting and then calling UHC to get resolution.
Did I, NOPE! Not even close. I'm even close to happy with the outcome.
Including "help" from the customer service reps. who could only say "I'm sorry to hear that.
I'm writing a review of this situation online and everywhere I can, so people know about UHC and the companies it chooses to work with.
This wasn't a problem. I had to come to my home state due to my dad is on hospice.
I can still get my prescriptions. I can do tella health with my primary in the state I live in. I can use my food card. The only mix up is sending my 2024 and replacement card to my temporary address.
However customer service helped and was very courteous and helpful. I very pleased with my health insurance.
when I called to set up a transportation request. It took 5 × 2 try and get them to put in my correct address.
But it never happened. the reason why I wanted this done or so the Uber driver.
Was reimbursed properly but they seemed to not be able to change my address on the transportation request. And I called them 5 times yesterday to try and get this done and it never happened.
Disappointed that I was given a provider who was not taking new patients. I now have to get a new card Calling customer service again to help the last gal I spoke to was very informative and professional Appreciate her efforts. I should have elected to take the survey she was great
How Good is United Healthcare's Customer Service?
Summary of United Healthcare Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call United Healthcare?
Request for Information Question:
- “To check on my insurance”
- “Status”
- “The agent did not show up to for the appointment for this afternoon”
Cards Question:
- “I lost my card so I need my ID number to my insurance and I need to know how to get my electricity turned back on ASAP there's kids in the house”
- “I need my UCard”
- “Card balance”
Product/ Service Question:
- “Trying to see if I join planet fitness does my insurance cover any of the”
- “To see if my dr is in network”
- “My insurance has expired”
Payments and Charges Question:
- “Billing”
- “Make payment”
- “Pay electric bill”
Return/ Replace Question:
- “To get a replacement card”
- “I need to change my insurance”
- “Returning call”
Account Question:
- “Account”
- “Account balance”
- “Check balance on hsa card”
Activation/ Cancellation Question:
- “Cancellation”
- “I need to activate my UÇard”
- “Cancel appt for houseCall”
Staff Question:
- “United healthcare services from Birmingham AL and Bessemer Al are calling my phone number everyday hanging up in my face and also calling my phone not saying anything and just hanging up”
- “Customer service question”
- “Transportation service”
Shipping and Delivery Question:
- “I haven't received my cards”
- “Still have not got my u card”
- “Have not received my OTC card or benefits”
Employment Question:
- “To see if I can get paid to tk care of my father due to stroke”
- “Job opportunity”
- “I had a job interview”
Refund Question:
- “To see if I can get a refund on meds that I had to pay for”
- “Refund payment from cancellation.”
- “Refund”
Website/ Application Question:
- “I'm trying to do a application”
- “I sent in an application & have not received a reply”
- “Assited with a. care provider”
Other Question:
- “My benifits”
- “Provider”
- “Reset phone #”
About
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The United Healthcare (UHC) strives to improve the Health Care System. The company was founded in 1977. The United Healthcare offers practical online tools for consumers, customer-oriented health benefit plans and services, and around-the-clock access to support resources. Over the past several years the company introduced the UnitedHealth Basics. It is a product which offers benefits for people with low income who want to take part-time work. Later UnitedHealth Wellness was launched. United Healthcare provides customers with health improvement programs online, discounts, and special sessions (weight management and quit smoking and drinking programs and the like). Definity HRA and Definity HAS in 2005 presented a new generation of customer-oriented health plans which is acomplished with online tools.
United Healthcare is ranked 244 out of 1822 in Insurance category
USA
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