Contact United Healthcare Customer Service
United Healthcare Phone Numbers and Emails
Toll-Free Number:
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(866) 633-2446Member Services
Customer Service:
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(888) 200-0327Alabama
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(877) 482-9045Arizona
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(888) 809-6539Colorado
United Healthcare Emails:
How to Contact United Healthcare?
Most Popular Number:
| Total calls: 1 687 | Issues resolved: 65 | Last call: Jan 15, 2025 |
United Healthcare Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
United Healthcare Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call United Healthcare is 8666332446. 61% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 85% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as United Healthcare may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
United Healthcare Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call United Healthcare is 8666332446. 61% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 85% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as United Healthcare may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
People call United Healthcare mainly because of request for information, cards and product/ service.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact United Healthcare is sustainability@uhg.com. 72% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
United Healthcare Website:
United Healthcare Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 8:00am - 6:00pm (ET)
UnitedHealthcare
Customer Service - Privacy Unit
P.O. Box 740815
Atlanta, GA 30374-0815
United Healthcare Customer Service Reviews
Customer service is a joke! When I chose this company, they said they covered dental, including dentures.
This is false! The maximum they will pay for dental is $2,500. A root canal and crown cost much more than that. I have wasted 32 hours on the phone spread out over 6 months and made dozens of phone calls trying to get reimbursed for $4,988.00 worth of dental work.
They lost my x-rays four times. Now, they say the check was mailed months ago. If this was true, why did they say they needed my x-rays? This is a terrible company!
Keep in mind, at best, they will only pay $2,500 a year.
That is not dental coverage! One procedure costs more than that!
United, healthcare deducted premium from my account even after policy was canceled. This included my account and my husband, and their explanation.
Was it with my husbands account was a different number. Even though our monthly premiums were combined, and from the same bank account .This unauthorized deduction ,June 5 and it took until July 16 to get an explanation, claiming the money would be put in my checking account, but it would take 10 days to post. Seems like a seriously long time to have funds returned.
In May I received a letter from United healthcare, stating that the policy was canceled however, for some reason they kept my husbands active even though we had both canceled, our policies.
Its total disregard for your time on the phone, waiting for a manager, waiting days to get a response and only after your posting did I get an actual phone call from United healthcare from Ms. Rodriguez, who as I said, earlier promise to rectify this complaint.
But again 10 days to post ! this seems like a long time to hold money they were not authorized to take in the first place.
How Good is United Healthcare's Customer Service?
Summary of United Healthcare Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call United Healthcare?
Request for Information Question:
- “To check on my ucard”
- “To check everything is alrite for 2025”
- “Plan information”
Cards Question:
- “My card”
- “I need aHealth card”
- “Card activation”
Product/ Service Question:
- “I need my policy number”
- “Food card balance”
- “Letter for auto insurance”
Payments and Charges Question:
- “Payment”
- “To get help paying my electrical bill”
- “Bill pay charged me twice”
Account Question:
- “I can't get into my app”
- “New members”
- “Need my ID”
Return/ Replace Question:
- “Returning a call from you guys A.m.”
- “Change address”
- “Replacement”
Activation/ Cancellation Question:
- “Activate card”
- “Just activated my U card last week bought 190 dollars of merchandise and could not purchase said i only have 21 dollars”
- “I want to know why you deactivated my card and issued another card”
Staff Question:
- “Customer service”
- “Cxab service”
- “Transportation service”
Shipping and Delivery Question:
- “I have not received my new card”
- “Haven't got my card yet”
- “Did not receive 2items with my order”
Refund Question:
- “I need my money back that you took from me”
- “To see if I can get a refund on meds that I had to pay for”
- “Refund payment from cancellation.”
Employment Question:
- “To see if I can get paid to tk care of my father due to stroke”
- “Job opportunity”
- “I had a job interview”
Website/ Application Question:
- “I'm trying to do a application”
- “I sent in an application & have not received a reply”
- “Assited with a. care provider”
Other Question:
- “Pissed”
- “Necesito hablar con un representante”
- “Catalog asst”
Compare United Healthcare Customer Service To
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