United Healthcare Phone Numbers and Emails

Toll-Free Number:

  • (866) 633-2446
    Member Services
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Customer Service:

  • (888) 200-0327
  • (877) 482-9045
  • (888) 809-6539
  • (833) 827-5227
    Employers (Current UnitedHealthcare Plans)
  • (877) 856-2430
    Employers (SHOP Exchange Marketplace Plans)
  • (888) 200-0405
  • (877) 842-3210
    General Provider Line
  • (800) 609-9754
  • (888) 200-0325
  • (888) 545-5205
    Individual and Family Quotes
  • (877) 856-2429
    Individual Exchange Marketplace (New York and Massachusetts Only)
  • (800) 474-4467
    Individual Products (UHOne) Broker Services
  • (866) 414-1959
    Insurance Through Your Employer
  • (866) 761-7748
  • (866) 268-6438
  • (800) 691-0021
  • (800) 721-0627
    Medicare Advantage or Prescription Drug Plan
  • (800) 523-5800
    Medicare Supplement Plan
  • (888) 200-0324
  • (888) 239-1451
  • (877) 940-4172
  • (800) 980-5357
    North Carolina
  • (800) 331-4680
  • (800) 980-5319
  • (888) 381-8581
    Producer Help Desk
  • (800) 657-8205
    Short Term Insurance
  • (888) 842-4571
    Small and Large Business Broker Services
  • (877) 250-8188
  • (866) 811-2704
  • (800) 444-6222
    UnitedHealthcare Oxford
  • (877) 265-9199
  • (888) 832-0969
  • (800) 377-5154

Report Fraud:

  • (844) 359-7736


  • (844) 386-7491

General Info:

  • (612) 383-4991
  • (860) 702-6974

Investors/ Franchising:

  • (800) 328-5979


  • (877) 636-9718

Technical Support:

  • (877) 844-4999

United Healthcare Emails:

Customer Service
Sustainability Inquiries
Investors/ Franchising
Civil Rights Coordinator
Technical Support
API Support, For Provider
DMCA Inquiries
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More phone numbers and emails Less phone numbers and emails

How to Contact United Healthcare?

Most Popular Number:

(866) 633-2446 Member Services
Total calls: 989 Issues resolved: 49 Last call: Nov 30, 2023

What Is the United Healthcare Phone Number?

The United Healthcare customer service phone number, if you got your insurance plan through work, is 1-866-801-4409. You can call United Healthcare to speak with a customer service representative for assistance with your healthcare coverage, benefits, claims, and other related inquiries. For queries related to the United Healthcare Medicare supplement plan, you can reach out to United Healthcare phone number at 1-800-523-5800.

If you have any issues regarding United Healthcare Medicare Advantage or Prescription Drug plan and UnitedHealthcare Community plan/Medicaid, you can call the number on your member ID card. The customer service representatives can assist you from Monday to Friday, between 8:00 am to 8:00 pm ET. Also, you can visit the official website to find the number to call in your state.

How Can I Mail UHC Customer Service?

To mail United Healthcare customer service, you can use the address for your specific United Healthcare plan. This information can be found on your health plan ID card, explanation of benefits (EOB) statement, or on the United Healthcare website.

Write a letter explaining your inquiry or concern in detail. Make sure to include your full name, member ID number, and any other relevant information to help the United Healthcare customer support representative better assist you.

Print and sign the letter, and include any supporting documentation if necessary. Mail the letter to the address for your specific United Healthcare plan.

Mailing customer service may take longer to receive a response compared to other contact methods such as calling or emailing. If you need immediate assistance, contact United Healthcare customer service via phone.

How Do I Talk to a Real Person at United Healthcare?

To talk to a real person at United Healthcare, dial the United Healthcare customer support number at 1-877-844-4999 and follow the prompts. When you are asked to enter your member ID, just remain on the line without entering any information. After a few moments, you will be connected to a customer service representative. If there is a high volume of calls, you may be placed on hold for a short period of time. Once connected, explain your inquiry or concern to the representative, and they will assist you.

Contact Information

United Healthcare Website:

United Healthcare Help Center:

Corporate Office Address:

United HealthCare Services, Inc.
9900 Bren Rd. E.
Minnetonka, Minnesota 55343
United States

Other Info (opening hours):


Monday - Friday: 8:00am - 6:00pm (ET)


Customer Service - Privacy Unit

P.O. Box 740815

Atlanta, GA 30374-0815

More contact details

United Healthcare Customer Service Reviews

1.4 / 5
John M Skd
stars-rating stars-rating stars-rating stars-rating stars-rating

when I called to set up a transportation request. It took 5 × 2 try and get them to put in my correct address.

But it never happened. the reason why I wanted this done or so the Uber driver.

Was reimbursed properly but they seemed to not be able to change my address on the transportation request. And I called them 5 times yesterday to try and get this done and it never happened.

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A agent named Fiona put my Providers name on my card that was sent to me and that provider is not accepting new patients. This has been time consuming now I’ll be calling customer service t
stars-rating stars-rating stars-rating stars-rating stars-rating

Disappointed that I was given a provider who was not taking new patients. I now have to get a new card Calling customer service again to help the last gal I spoke to was very informative and professional Appreciate her efforts. I should have elected to take the survey she was great

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Townsend Zel
I need a a ride to my doctor visted

The customer service gentleman for United Healthcare was very helpful very informative and very respectful and I greatly appreciate his service

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Adanna Eft
I want to take my spouse out of my insurance
stars-rating stars-rating stars-rating stars-rating stars-rating

They kept tossing me back and forth and sometimes the customer representative gave me wrong contact number to agencies not related them in any way. The last lady I talked to about my issues was quite polite and knew her duties well. My overall experience hasnt been the best with United Healthcare student resources.

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How Good is United Healthcare's Customer Service?

Sanad Itr
Sanad Itr
Feels Satisfied | Nov 26, 2023


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Fue Hph
Fue Hph
Feels Disappointed | Nov 25, 2023

Sometimes good sometimes bad

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Sanad Itr
Sanad Itr
Feels Satisfied | Nov 25, 2023

It wasn't able to help me at all and I didn't get an answer to my question, and the representative couldn't understand me or get the system to work in order to answer my question about if united healthcare would cover the cost of an ebike

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Tai Ely
Tai Ely
Feels Neutral | Nov 15, 2023

This encounter was good

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Karter Uqp
Karter Uqp
Feels Disappointed | Oct 18, 2023

They rarely reimburse what they are supposed to and in terms of services and medications that require pre approval, we have come to think that they would prefer we not get them and die. My adult son is disabled with autism, schizophrenia and severe asthma and we have enormous difficulty getting his meds approved. The large number of psychiatrists and psychologists they say are in network are not and their reimbursement, once we reach our huge deductible covers virtually nothing.

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Kama Yvw
Kama Yvw
Feels Satisfied | Sep 23, 2023

Good and positive

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Summary of United Healthcare Customer Service Calls

03:38 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call United Healthcare?

Request for Information Question:

  • “To find out coverages of a client”
  • “Need to talk to a representative”
  • “Question for coverage”

Cards Question:

  • “My cards was stolen”
  • “I never recieved my id cards”
  • “Lost card”

Product/ Service Question:

  • “No paper work been a mouth”
  • “Health Insurance”
  • “Medical insurance issue”

Payments and Charges Question:

  • “Payment”
  • “Make payment”
  • “Billing error”

Return/ Replace Question:

  • “Replacement cards”
  • “To change my bank account number for withdrawals”
  • “I need a replacement card buy here”

Account Question:

  • “Account”
  • “Check balance on hsa card”
  • “Membership”

Activation/ Cancellation Question:

  • “Cancel 2024 coverage”
  • “I have canceled United Healthcare”
  • “Get someone to help me cancel and take off other INS that have been canceled. And so you my main instinct can pick up for the methadone clinic 590ellis road Jacksonville FL because I can't afford to pay and this crazy need help.”

Staff Question:

  • “Member Services Phone Number”
  • “Customer service”
  • “Transportation service”

Shipping and Delivery Question:

  • “Haven't received my card yet”
  • “Where is my ride”
  • “I didn't receive member's ID card for United Healthcare”

Employment Question:

  • “To see if I can get paid to tk care of my father due to stroke”
  • “Job opportunity”
  • “I had a job interview”

Website/ Application Question:

  • “I'm trying to do a application”
  • “I sent in an application & have not received a reply”
  • “Assited with a. care provider”

Refund Question:

  • “Refund”
  • “Refund RF# 12847148”
  • “Refund payment from cancellation.”

Other Question:

  • “Verify new policy”
  • “To change doctors”
  • “Need information”


Related Companies

UnitedHealthcare Hearing, UnitedHealthcare Community Plan, UnitedHealthcare Motion, UnitedHealthcare Freedom Plans, UnitedHealthcare Vision


The United Healthcare (UHC) strives to improve the Health Care System. The company was founded in 1977. The United Healthcare offers practical online tools for consumers, customer-oriented health benefit plans and services, and around-the-clock access to support resources. Over the past several years the company introduced the UnitedHealth Basics. It is a product which offers benefits for people with low income who want to take part-time work. Later UnitedHealth Wellness was launched. United Healthcare provides customers with health improvement programs online, discounts, and special sessions (weight management and quit smoking and drinking programs and the like). Definity HRA and Definity HAS in 2005 presented a new generation of customer-oriented health plans which is acomplished with online tools.

United Healthcare reviews and complaints

United Healthcare is ranked 229 out of 1608 in Insurance category

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