United didn't put my information in their system until 9 days after coverage was supposed to start (1/1/15), 20 days after I paid the premium.I got a BILL 1/12/15, despite paying Dec.
They have STILL not sent any of the documents that should have come before 1/1/15, including an ID card, which means I can't get my prescription filled.
I can't print my ID card from their site, because there is a "backlog" and they apparently manually enter it into their system.Instead of 48-72 hours for a printable ID, I was told it would take TWO WEEKS.
More Review Details
|Product or Service Quality|
|Diversity of Products or Services|
What I liked
What I disliked
- Useless customer service
- Being lied to
- Customer help
- Deceptive business practices
- Reason of review:
- Poor customer service
- Preferred solution:
- Deliver product or service ordered
- Product or service
- Review category
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