United Healthcare - Intentional Delays and Incompetence

United didn't put my information in their system until 9 days after coverage was supposed to start (1/1/15), 20 days after I paid the premium.I got a BILL 1/12/15, despite paying Dec.


They have STILL not sent any of the documents that should have come before 1/1/15, including an ID card, which means I can't get my prescription filled.

I can't print my ID card from their site, because there is a "backlog" and they apparently manually enter it into their system.Instead of 48-72 hours for a printable ID, I was told it would take TWO WEEKS.

This review is a subjective opinion of a user.
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More Review Details

Diversity of Products or Services
Product or Service Quality
Additional Fees
Billing Practices
Customer service

  • What I liked
      No items
  • What I disliked
    • Useless customer service
    • Being lied to
    • Customer help
    • Deceptive business practices

Reason of review:
Poor customer service
Preferred solution:
Deliver product or service ordered
Product or service
Review category
review #581606

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