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When I attempted to log in the site required me to create a new logon account. Given no other choice, I followed the instructions carefully and when finished I could no longer log in with the new or old account credentials.

It is my understanding the reason I had to create a new account was to allow 2 factor authentication. This is a good thing and I welcomed it. All the same if I can no longer log in then what good is it. Okay, enough about 2FA.

I called customer service as instructed by the error page. The error presented said there was an internal error which I quickly read the exact message to the representative. She asked me to clear all of my browser history which I knew was not going to help since I have tried several different browsers and different computers. To her credit, she agreed.

She then asked me to go to the myuhc site and click on create account. I didn't argue and did as instructed. I followed all the steps and eventually arrived at the very same error page. She then put me on hold for a few minutes.

When she resumed the call, she said her people told her it was a know issue and to have me try again later. Okay, that was that. Three days later and many attempts to log in, I called again. I was put through all the same steps and told the exact same thing.

I tried to explain waiting was not fixing it. After all, it's been three days and I still can't log in. I ask to speak to the others who are telling her that time will fix it and she said they would not take my call. I guess I'll have to just keep trying but I'm so frustrated they can't give a better explanation then "try again later." I really need the EOB to verify that a bill I received is legit.

The biller is threatening to send it to collections so I guess I'm going to pay without any proof it was submitted to UHC.

Hey, it could be worse. At least I live in a great country where we still have the freedom to complain.

Reason of review: Damaged or defective.

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Shanese Teg

I too am unable to login, as as soon as I log in, it logs me out again before even loading the page. It's vicious circle.

Been unable to log in for nearly a week. Have cleared caches, turned off firewall, tried multiple browsers, and always the same thing. I added UHC and Healthsafe ID to a "safe site" and to allow all cookies, etc.....

No difference. Getting quite fed up with it.

Shawntelle Hdt
reply icon Replying to comment of Shanese Teg

I have the same issue. Any recommendations?

Guest

I need to find out what my password is. The phone number on the verification options is an old cell phone number that was changed about 2 years ago.

There isn't any way at my end to change the phone number.

I had the person I talked to change it but it still comes up as the old number. So I am unable to find out what my password is.

Makela Tlm

Spent 45 min with IT tech on a poor phone connection and bad English. Tried multiple web browsers with no luck.

I was told that there is no problem with the web site and she said my complaint was registered.

Suggested I try on 24 hrs. I have been trying for a week and never heard back from UHC.

Guest

UHC is is very bad with costumers. I don't understand how many political people in federal and state government level are on they payroll because obviously nobody wants to do anything or find them. US is on top when paying health insurance is but on bottom treating costumers.

Guest

Having that same problem. Can't log in

Dang Nxk

Same issue happening to me. I'm unable to see my plan for almost week and nobody from UHC is able to help. Don't know is this is health company or just collector agency?

Dang Nxk

Same issue here. actually website saying i do not have coverage with UHC.

Company that charge a little fortune are unable to fix error obviously on they end, but at the same time we need to pay for service which they don't provide us. Anyone know where we can file complain against them?

Dyke Rnj

same issue 11-2020 support has been no help any ideas?

Guest

Same problems 6.10.20... multiple computers and app gives same error, too: "internal error" and "Sorry, it's us, not you." Site hasn't worked for over a week. Two calls to CS of no assistance though last rep noted they would forward to their IT.

Guest

Had two problems today with hubby's credentials. Kept getting error msg that access blocked because of too many logon attempts, which showed up on very first try!

Anyhow, after nearly an house spent queueing then talking to CS, it turned out that UHC data base actually keeps email addresses in *multiple* data bases, and the version used by the website was WAY wrong. Once his em address was fixed in that subsystem, I was prompted to enter his "HealthSafe ID"... which turned out, laughably, to be simply his MEMBERSHIP ID! The backstory seems to be that UHC redesigned its website in order to advertise new services (freebies).

But in doing so, it seems to have unveiled some mismatches on email address---plus it failed miserably to explain that HealthSafe ID is really just your membership ID #. What a terrible "rollout"!

Marcy Jof

I am having same problem--Getting server error message on different computers and different browsers. I am the only one at my company that cannot log in.

I am the only one at my company that has had United Oxford with a previous employer. So apparently, that is the problem.

It has been 15 days and I still cannot log in. Supposedly tech support is working on my case.

Dang Nxk
reply icon Replying to comment of Marcy Jof

Did they ever solve issue? December 6 - 10 i have same issue and nobody can't resolve it.

Marcy Jof
reply icon Replying to comment of Marcy Jof

Update--Third year with UHC Oxford with 2 different employers. The app shows that I have 3 different coverage periods.

But when I log into the computer, it only shows 2 different coverage periods. (using the same log in) It also does not show all my claims for this year.

I am going to submit them manually because I have a large deductible, and I am worried that they are not applying funds correctly. Its a PTA but if you are having trouble logging in due to having them with a previous employer, try setting up an account with a new email address.

Guest

I have had the exact same frustrating experience with Healthsafe ID!!!

Guest

I'm having the same problem and customer service said this is a known issue... in my case yet to be solved.

Guest

I just tried logging in and it asked me to retype a new password, I did that and after 3 more security questions it finally told me I was a security problem. They refuse to admit they have problems so now they can write to me and ask politely for their payments.

I wont ever try logging in again. JG

Guest

Same problem, same help.

Guest

I could not even get to the log-in page. I finally circumvented the problem by using an incognito window.

Guest

I'm having the same problem

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