United Healthcare
United Healthcare Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
United Healthcare has 1.6 star rating based on 590 customer reviews. Consumers are mostly dissatisfied.
40% of users would likely recommend United Healthcare to a friend or colleague.
- Rating Distribution
Pros: Extremely unhappy, One rep did try to help me, Actually they were polite while lying to me.
Cons: Customer service, Runaround they have given me, That they lied.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
United Healthcare has 1.6 star rating based on 590 customer reviews. Consumers are mostly dissatisfied.
40% of users would likely recommend United Healthcare to a friend or colleague.
- Rating Distribution
Pros: Extremely unhappy, One rep did try to help me, Actually they were polite while lying to me.
Cons: Customer service, Runaround they have given me, That they lied.Recent recommendations regarding this business are as follows: "Change your company if you have this one", "Get some. One in Amerika that understands what I need in math language english.", "United healthcare offered good service", "Good luck !", "Choose another company!".
Most users want United Healthcare to offer a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top United Healthcare Reviews
"Enrollmentcalled to enroll, no policy"
Called the agent yesterday and have united now, hopefully. Thank you, everyone, very courteous agent gave me direct phone numbers, so important with a company...
"I cancelled a policy with them 5 days in advance and they withdraw the money from my account anyway. When I called they said that it could take 30 days."
I cancelled my policy with them five days in advance, and they told me that it could take 30 days for me to get my money back. If they can process a payment in...
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Verified Reviewer
Resolved: Did not receive 2items with my order
I ordered a bag of Honey Nut Cheerios and a box of apple and cinnamon oatmeal, but they did not come with my order this morning.
Preferred solution: Full refund
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Verified Reviewer
I cancelled a policy with them 5 days in advance and they withdraw the money from my account anyway. When I called they said that it could take 30 days.
I cancelled my policy with them five days in advance, and they told me that it could take 30 days for me to get my money back. If they can process a payment in a day or two, then they surely should not make me wait for a month to get my money back.
- Poor refund experience
Preferred solution: Full refund
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Verified Reviewer |
Kings Park, New York
Customer service
On the webside they poting out a phone number which not exist now more than a year. I cqalled to change my phone number. The represantative put me true on *** for a our precticly re aplying for the whole insurance, and after she started asking the same questions again how the company could hire such a person
User's recommendation: Change your company if you have this one
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Verified Reviewer |
Houston, Texas
Resolved: Rewards problem
Company fixed the issue and I have been provided with apology. I finally was put in touch with the correct dept and they took care of it.
I received an email about UCard week and that if I recorded activity like walking, I would receive $10 on my UCard. Well, I couldn't log in to record it, so I chatted with customer service and they said they would make sure I received my $10. Of course, I never did. Then, another mishap occurred when Wellmed called and offered me a $25 Visa gift card that would be sent to me in the mail if I scheduled a home visit.
I did have the visit, but never received my reward. Keep in mind, I'm not referring to a House Calls visit. I had already had that one and received the reward on my UCard. I have emailed four times and received no replies...
not one. I have called several different numbers I was given by UHC, but none were the correct number for what I needed. I have no way to see my eligible rewards. I have been with UHC since January of 2017.
Why can't I access the things that are included in my plan? It's not fair.
Melissa Jeffcoat
Member ID 11742****
Group # TXDSNP
DOB 12/29/1958
missyjeanne64@***.com
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Verified Reviewer
As I said I called this afternoon to ask for a list for the OTC United Healthcare on my email parsley james49@***.com
I'm waiting for a list to be sent to my Gmail at parsleyjames49@***.com for the United Healthcare OTC list.
Preferred solution: An OTC list off the OTC card sent to my email parsley james49@gmail.com
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Verified Reviewer |
Portland, Oregon
You need to send me a list for OTC to my Gmail I've already talked to somebody about sending it I haven't gotten it yet
As I said I need the list that you said you were going to send to my Gmail parsley james49@***.com I'm still waiting for it
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Verified Reviewer |
Portland, Oregon
Guys were supposed to send me a list for United Healthcare to my Gmail
I asked for a list to be sent to my Gmail for United Healthcare food for OTC I have not received it yet
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Verified Reviewer
Playing ball with my dental care
I had surgery in my mouth on November 17, 2023. I have dual complete insurance.
The doctor's office sent the bill to United Health Care, and they refused to pay it. They sent me to this doctor in March 2024. The doctor sent me a bill. I called the insurance provider 3-4 times since that day.
The last one I just got was on 6-29-2024, and this time the excuse is that I'm out of the network.
The previous time, they told me the bill had been paid, which is a lie. I got a new bill from the doctor now, and it includes a 10% late fee interest.
- Suppose to be a good company
- Customer service
Preferred solution: Full refund
User's recommendation: Find a other insurance company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Yarrawonga, Victoria
Refusal dental care
Also united health care transportation not picking me up from appointments also took me to place I'm American cizen
- Dont know
- Dont know
Preferred solution: Apology
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Verified Reviewer
HORRIBLE COMPANY
Customer service is a joke! When I chose this company, they said they covered dental, including dentures.
This is false! The maximum they will pay for dental is $2,500. A root canal and crown cost much more than that. I have wasted 32 hours on the phone spread out over 6 months and made dozens of phone calls trying to get reimbursed for $4,988.00 worth of dental work.
They lost my x-rays four times. Now, they say the check was mailed months ago. If this was true, why did they say they needed my x-rays? This is a terrible company!
Keep in mind, at best, they will only pay $2,500 a year.
That is not dental coverage! One procedure costs more than that!
- Are cons
Preferred solution: Apology
User's recommendation: Choose another company!!!
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Verified Reviewer
Grifters
I was told I would be covered for in-network providers of acupuncture. I specifically asked for a list of in-network providers in my area.
I contacted the first person at the top of the list.
Then the claim was denied after two or three sessions, claiming that this person is not in-network, when that is how I found them. Just another insurance company grift.
- Free spaghettios
- Grifters
Preferred solution: Deliver product or service ordered
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Verified Reviewer |
Lake Ariel, Pennsylvania
Waiting for your money
United, healthcare deducted premium from my account even after policy was canceled. This included my account and my husband, and their explanation.
Was it with my husbands account was a different number. Even though our monthly premiums were combined, and from the same bank account .This unauthorized deduction ,June 5 and it took until July 16 to get an explanation, claiming the money would be put in my checking account, but it would take 10 days to post. Seems like a seriously long time to have funds returned.
In May I received a letter from United healthcare, stating that the policy was canceled however, for some reason they kept my husbands active even though we had both canceled, our policies.
Its total disregard for your time on the phone, waiting for a manager, waiting days to get a response and only after your posting did I get an actual phone call from United healthcare from Ms. Rodriguez, who as I said, earlier promise to rectify this complaint.
But again 10 days to post ! this seems like a long time to hold money they were not authorized to take in the first place.
Longview, Texas
They LIE to seniors! Take your money and run!!
Customer service lol. Joke can't understand you or you them. Get USA employees who speak English and can comprehend what your needs are!!!
User's recommendation: Get some. One in Amerika that understands what I need in math language english.
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Orlando, Florida
Make appointmei have an app nt, change.the appointment is for September 23 but I have to go that day for a operation that day.
I need to change my appointment because on the 23 I have an operation that day .can you change my appointment for a different day it's for a lady that was coming to my house to check me
Pomona, California
Horrible customer service!!
Operator was short with me. Didn't understand the information I was giving her.
I was clear, gave information of change and she could not understand what was needed. It was a normal process and she could not figure it out and then was short with me. I looked up everything for her and gave it to her. When the end of the call came it should have routed me to a survey but she didn't hang up so it wouldn't route me to the survey.
I hung on to the line for some time but she wouldn't route it to the questionnaire so I couldn't respond to it. Sneaky!
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Verified Reviewer
Simple change telephone number run around
I want to log in to members.uhc. Unlike those who log in every day, I maybe log in once a year to change something.
This time, I want to change the phone number. Guess what? They want me to verify myself on my old phone number, which doesn't exist anymore. So, the game began.
After 4 hours and dozens of phone calls and agents, they won! I gave up. I wonder about all this useless consumer support.
Where are they getting those agents? I think they are hiring them to aggravate you.
- Used to recommend to people
- Get corrapted
Preferred solution: Fix the problem and get rid of those bone head agent's
User's recommendation: NO WAY you need steel rope nerves to deal with them
About
, , , ,
The United Healthcare (UHC) strives to improve the Health Care System. The company was founded in 1977. The United Healthcare offers practical online tools for consumers, customer-oriented health benefit plans and services, and around-the-clock access to support resources. Over the past several years the company introduced the UnitedHealth Basics. It is a product which offers benefits for people with low income who want to take part-time work. Later UnitedHealth Wellness was launched. United Healthcare provides customers with health improvement programs online, discounts, and special sessions (weight management and quit smoking and drinking programs and the like). Definity HRA and Definity HAS in 2005 presented a new generation of customer-oriented health plans which is acomplished with online tools.
United Healthcare is ranked 268 out of 2147 in Insurance category
USA
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The majority of their call centers are outsourced to India.