Most helpful review

United HealthCare SUCKS

I am an ex-employee of United Healthcare they want the public to believe they care about the people they insure, but the fact is they DO NOT give a *** about you or their employees. They allow their employees to be fully bullied and humilated by management. Report...
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72 comments
#2201723

I disenrolled on April 30 2022 and joined Neighborhood Healthcare Integrity on May 1st 2022. The last thing they had to pay was my ER visit in April to the tune of $4,750 as my ER visit was April 28 2022.

Just made it. I am no longer with UHC. too many problems with them. One was billing me $400 for a dental procedure and they weren't paying because she is "out of network" I checked to make sure she was first but I checked UHC"s own list of in network dentist and she was listed as in-network so I threw the bill in the trash.

Never heard from them after that. They had to pay her!

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ID
#317648 Review #317648 is a subjective opinion of poster.
Location
Tampa, Florida
Loss
$1
New Reviewer

It took me 3 hours to get help for scheduling a ride to doctors appointment

On hold forever Did seem to know how to help me Told me to stay on line and they will switch me to proper number never did
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ID
#4016752 Review #4016752 is a subjective opinion of poster.
Location
Terrell, Texas

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New Reviewer

Denying claim for my Prosthetic

I had to have the lower part of my left leg amputated on June 13. My insurance company UnitedHealtheCare has been denying my claim for the prosthetic I need to be able to walk again. They are now saying that even though it's been moved to an expedited appeals process...
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ID
#3958076 Review #3958076 is a subjective opinion of poster.
Pros
  • Payed some of my bills
Cons
  • Are denying my prosthetic without cause
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Failure to honor policy

I pay for additional supplemental insurance for ER and hospital as I have been sick. I injured my back and went to the ER and was treated for my pain and spent 5 hours there and now have a 3,500 bill. I put my claim in and was met with hurdle after hurdle in paperwork....
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ID
#3935984 Review #3935984 is a subjective opinion of poster.
Location
New York, New York
Loss
$400
Preferred solution
Apology

Upset

No one will return my calls. They have me going around in circles. I need specialist gum are bad and bleeding and in the book they sent I called specialist and they no longer except our insurance. Why won't anyone call me back and help me. My Navigator is gone why wasn't we told please help even my house nurse said they would but no action taken yet why!!???

User's recommendation: Yrs.

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ID
#3906319 Review #3906319 is a subjective opinion of poster.
Location
Miami, Florida
New Reviewer

They are playing doctors with my health

They sent me a letter saying that I should go to my doctors and tell them that I should be put on Tylenol instead of my pain medicine that I am on.

User's recommendation: Don’t use them.

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ID
#3898301 Review #3898301 is a subjective opinion of poster.
Location
Byesville, Ohio
Preferred solution
Do not play Dr or tell them that you should get off your medication and get on Tylenol.
New Reviewer

I want to talk to you

I got a letter saying that I should not being taken my pain medication and talk to my doctor about seeing to be put on Tylenol.You do not have the right to play Dr with my medications and you dont know my diagnosis and what is going on with my body.I got to live with it everyday.You are a bunch of people who think you can get into peoples lives.Thats a good way to get your selfs into a court room.

User's recommendation: Don’t use you.

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ID
#3898278 Review #3898278 is a subjective opinion of poster.
Location
Fayetteville, Ohio
Preferred solution
Don’t get into my medical

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Verified Reviewer
New Reviewer

Over 43 Hours and Counting to Fix Issue with Website Access

Update by user Aug 19, 2022

31 telephone calls, over 44 hours on the phone (more than 85% of that time on hold) with ABSOLUTELY NO RESOLUTION for an issue which is quite easily "fix-able," even given CMMS rules and regs. (What, you couldn't ask me to send the judgment granting my change of name,...

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ID
#3869216 Review #3869216 is a subjective opinion of poster.
Cons
  • Outmoded it systems causing unnecessary problems
  • Appalling customer service and website support
  • Having to spend at least 30 minutes on every call
Preferred solution
I WANT THE PROBLEM FIXED. NOW.
New Reviewer

Want to switch my healthcare I have Medicare and Medicaid and currently have Aetna my care Ohio

Got connected and your phone service disconnected am trying to switch from my current health care provider which is Aetna my care Ohio I have both Medicare and Medicaid I am trying to move out of state from Ohio to New York State I am trying to find out if I switch from Aetna to United healthcare will your services switch to NY or will I have to reapply the when I relocate
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ID
#3843423 Review #3843423 is a subjective opinion of poster.
Location
Detroit, Michigan
Preferred solution
Switch from my provider to United healthcare

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Verified Reviewer
New Reviewer

HORRIBLE CUSTOMER SERVICE/PROCESS

I have been a member with UHC community plan for a very very long time and this is the first time I've ever had such a HORRIBLE EXPERIENCE! There were 2 times actually but this time was by far the WORST!! I'm trying to get these dental service done i call for...
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ID
#3760552 Review #3760552 is a subjective opinion of poster.
Location
Elizabeth, New Jersey
Pros
  • Before this situation i never had a problem
Preferred solution
I want my Extremely Necessary Deep cleaning to be approved b/c it is MEDICALLY NECESSARY

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Verified Reviewer
New Reviewer

Dental Service

Not all aspects of UHC are horrible. BUTTT this dental service and that team were not the most helpful or bright AT ALL!!! Not everyone but MOST, WORST EXPERIENCE WITH THE DENTAL APPEAL prior authorization EVER!! Every time i called i got a different answer! HORRIBLE HORRIBLE HORRIBLE!! And I've been with UHC for so many years now it's sad. I will be filing a formal complaint either against this Dept and the people who handled this case or against the process as a whole! TERRIBLE EXPERIENCE!! And I've been with them for so many years, that's why I'm truly let down.

User's recommendation: While i pray no one else gets treated the way i did. PREPARE FOR THE EMOTIONAL ROLLER COASTER.

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ID
#3760523 Review #3760523 is a subjective opinion of poster.
Location
Elizabeth, New Jersey

I’m not pissed. Just need some info please

My husband has Parkinsons. I would like to go out of town and I am his caregiver. He has recently fallen. Unable to get up on his own. Takes meds 3 times/day. His memory and gait require assistance for meds and to check on his safety. He has UHC advantage plan. Do you provide any services that could assist him? His neurologist has made a HH referral, but has warned me that it will take at least a couple of months to get it moving.
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ID
#3726575 Review #3726575 is a subjective opinion of poster.
Location
Phoenix, Arizona
New Reviewer

Lost my benefits for the month their mistake.

3 months after I was signed up to the dual complete plan for low income I get a letter from United healthcare stating I was going to lose my benefits if I did not sign this letter and let them re-enroll me in my account. I called them because I just started the account...
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1 comment
#2199663

One thing I learned is that when you peeve them off it seems afterwards that they actually do punish you. I had the United Healthcare Dual Complete SNP plan with zero co pays and no déductibles but suddenly I got an email saying I had to pay my dentist over $400.00 for a procedure because she was " out of network" they wanted me to pay the full amount.

These SOB lied to me because I checked their in-network doctor's list and next to her photo was a big green checkmark and next to it it said "in-network" Imagine if I would just had paid it. I threw the bill in the trashcan in a crumbled mess. I never heard from them again until I got another bill of $600.00 for an eye exam and new glasses (no they weren't RayBans either). I had to pick from the low income pile.

I threw that in the trashcan too. I never heard from them again except I argued with some kid from Kansas (I live on the east coast) he said " well you can appeal it" I said no. " I am not going to appeal every bill you send me." "Do it right the first time" never heard from them again. As of May 1st i changed to a much better plan and dis-enrolled from United.

Thank God! But they continued sending me bills and I just trashed them. Never heard from them again.

They even had the nerve to tell me I had an over $7,000 deductible. Stick it.

ID
#3680692 Review #3680692 is a subjective opinion of poster.
Location
Seattle, Washington
Loss
$200
Preferred solution
I want my 175 OTC benefits and also my gym membership paid for that month. They can add the benefits to the next month. I already asked them for this but they said no they couldn't do nothing to help me.

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United Healthcare, No payment on dental

On 3-11-21 had dental work done ,trying to get payment ever since , many,many,many phone call & speaking to over 14 agents & rep's one excuse after another, date of birth ,membership number, dr, name over 5 times, copy's of invoice, ((which was sent to them several times)) )) & many more excuses,, A very bad co. to do business with. Take from a person has been there..Stay awayStay AWAY

User's recommendation: STAY AWAY.

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ID
#3680396 Review #3680396 is a subjective opinion of poster.
Location
Cape Coral, Florida

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New Reviewer

Haven't received my card

I just moved here and got united healthcare AARP advantage plan and still haven't received my insurance paperwork or cards
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ID
#3677605 Review #3677605 is a subjective opinion of poster.
Location
Decatur, Alabama

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Verified Reviewer
New Reviewer

Haven't received my card

My name's is James Haynes and my address is 1577 hwy 36 E hartselle al 35640 my social security number is 416-90-**** I recently moved here and got united healthcare AARP advantage plan and stiil haven't received my insurance paperwork or card my account id is 1287**** and my plan number is HO432-00*-***
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ID
#3677588 Review #3677588 is a subjective opinion of poster.
Location
Decatur, Alabama

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