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Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

UHC is fine as long as you don't go to the doctor or need a medication. They should be a circus because of the hoops they make you jump through to get a medication shipped or a claim paid. THEY ARE THE WORST! Arrogant, pushy, scam artists. One day they approve a claim or a prescription, then the next they "have no record" of the phone call and you have to start over. Their behavior is unethical and immoral at best, and probably illegal. They have had to settle several class-action lawsuits due to their unethical business practices, but they make so much money it does not deter them. Believe NOTHING they say or promise.
Most helpful review
I am an ex-employee of United Healthcare they want the public to believe they care about the people they insure, but the fact is they DO NOT give a *** about you or their employees. They allow their employees to be fully bullied and humilated by management. Report...
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57 comments
Anonymous
#1759180

I called Customer Service and asked them to verify my Member ID, my address, my phone number and the county. They said they did not have the county information and would have to transfer me.

Really? What kind of crap is that.?

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Review
#317648 Review #317648 is a subjective opinion of poster.
Loss
$1

United States customer service | United Healthcare review from Ridgewood, New York

I need help with a bill. 917.326.0604. Please call me back
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Review
#1763437 Review #1763437 is a subjective opinion of poster.

Referral to doctor | United Healthcare review from Leland, North Carolina

After waiting on hold for 15 min they hung up on me
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Review
#1762048 Review #1762048 is a subjective opinion of poster.
Service
United Healthcare Medicarerx Walgreens Supplement Insurance
Reason of review
Poor customer service
Preferred solution
Call me back

Complaint about 5:00 A.M. phone call | United Healthcare review

Nothing has happened. I have been on hold for 10 minutes and I've wasted enough time on this issue. I don't ever want another phone call at 5:00 A.M.!
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1 comment
Mike M
#1811714

United Healthcare would not be calling anyone at 5 AM unless it was urgent

Review
#1761250 Review #1761250 is a subjective opinion of poster.
Cons
  • Poor customer complaint service
Reason of review
Poor customer service

HORRIBLE CUSTOMER SERVICE ON PHONE CALLS!!! | United Healthcare review from Shippensburg, Pennsylvania

2.0
Details
CALLED CUSTOMER SERVICE AT 5P.M.ON A MONDAY. SAID 2 HR. WAIT. ENTERED MY PHONE # FOR A CALL BACK. WAS SUPPOSED TO BE WITH-IN 2 HRS. NEVER RECEIVED A CALL BACK. NEXT MORNING AT 8 A.M. I RECIVED AN AUTOMATED CALL. WHEN I ANSWERED THE RECORDING SAID ALL REP'S WERE BUSY & TO HOLD. W.T.F. WHY EVEN DO A CALL-BACK. CUSTOMER SERVICE IS NON-EXISTANT!!
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Review
#1761058 Review #1761058 is a subjective opinion of poster.

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Verified Reviewer

Mental health treatment provider don't expect UHC to abide by the ACA or the mental health treatment parity act | United Healthcare review

1.0
Details
Mental health treatment provider don't expect UHC to abide by the ACA or the mental health treatment parity act - United Healthcare review
Mental health treatment provider don't expect UHC to abide by the ACA or the mental health treatment parity act - United Healthcare review
Mental health treatment provider don't expect UHC to abide by the ACA or the mental health treatment parity act - United Healthcare review
Mental health treatment provider don't expect UHC to abide by the ACA or the mental health treatment parity act - United Healthcare review
Mental health treatment provider don't expect UHC to abide by the ACA or the mental health treatment parity act - United Healthcare review
Mental health treatment provider don't expect UHC to abide by the ACA or the mental health treatment parity act - United Healthcare review
Mental health treatment provider don't expect UHC to abide by the ACA or the mental health treatment parity act - United Healthcare review
Mental health treatment provider don't expect UHC to abide by the ACA or the mental health treatment parity act - United Healthcare review
As a facility provider I have been waiting over 4 years for payment on claims that went thru the appeals process and supposed to be processed in 60 days. Know one knows why my claims have not been paid but only know that they haven't. Constantly being told they are in process. 60 day dead line has come and gone. Yet, I cannot pay my employees and accept new clients due to non payment of all prior claims.It is my mission to help those seeking help yet without funding I cannot perform services for anybody. My name is Trent and I can be reached at 3369657186
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Review
#1759519 Review #1759519 is a subjective opinion of poster.
Service
United Healthcare Claim
Pros
  • World wide company
Cons
  • Disorganized failure to abide by stated commitment
Reason of review
Problems with payment
Loss
$42000
Preferred solution
Payment of all outstanding claims
1.8
Details
My wife has been having extreme pain off and on for over a year now, but United Healthcare will not allow the treatment: The neurosurgeon requires an MRI that United Health Care says is "medically unnecessary." After weeks of haggling over this, they then said she...
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2 comments
Anonymous
#1811884

RE: "You can appeal any of these denials by the insurance company." Perhaps, but the policy seems intended to deny covered services to customers who are not willing to appeal and or litigate.

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Review
#1758369 Review #1758369 is a subjective opinion of poster.
Reason of review
Stonewalls, delays patient treatment, balks at approving doctor ordered treatments.
Preferred solution
Deliver product or service ordered

Don't use | United Healthcare review from Uvalde, Texas

1.0
Details
I want you out of my life understand United
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Review
#1756674 Review #1756674 is a subjective opinion of poster.

Referral to doctor | United Healthcare review from Denver, Colorado

4.0
Details
Office is closed. Could not make an appointment with Dr. Rodriguez.
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Review
#1754088 Review #1754088 is a subjective opinion of poster.
Service
United Healthcare Customer Care
Reason of review
Good customer service

Do not recommend it | United Healthcare review from Northeast Dallas, Texas

Have been waiting 2 months for my Enbrel to arrive. I have horrible Rhumatory Arthritis. Every time I call its nothing but apologies and I am told it will arrive on a certain date. This has not happened yet. I call and no one can help me or figure out why I have not received this medication.
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Review
#1752133 Review #1752133 is a subjective opinion of poster.
Cons
  • No script when promised
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
  • Bad United Healthcare Services

Contact United Healthcare Customer Service

Website:
Mailing Address:
Customer Service PO Box 740815
Atlanta, Georgia 30374-0815
United States
Phone:
(877) 887-0441
All United Healthcare Contacts

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Latest Question

United Healthcare Questions

Impossible to log in | United Healthcare review from Waterbury, Connecticut

2.0
Details
I created an account complete with a user name, a password, three secret questions, all my id numbers, and closed out . When I returned a few months later to this laboriously created account, the page tried to tell me I had no account, and I ought to create one. Of course, along the way I was locked out for trying too much and a text was sent to my cell phone to create yet another new password. Just when I thought I was ok, the red error notice came up and I had to make yet another phone call and to again to wait on line. After 45 minutes I gave up. This is frustrating. Very very disappointed!!!
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Review
#1749479 Review #1749479 is a subjective opinion of poster.
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution