United Healthcare Reviews

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UHC is fine as long as you don't go to the doctor or need a medication. They should be a circus because of the hoops they make you jump through to get a medication shipped or a claim paid. THEY ARE THE WORST! Arrogant, pushy, scam artists. One day they approve a claim...
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1 comment
#1983617

I agree/ I hate them.

Featured
ID
#1029128 Review #1029128 is a subjective opinion of poster.
Location
Hopkins, Minnesota
Service
United Healthcare Medical Claim
Cons
  • Lie told to me
  • Failure to honor claims
  • Wanting to take survey but was hung up on
Reason of review
Poor customer service
Loss
$9700
Preferred solution
Let the company propose a solution
Most helpful review
I am an ex-employee of United Healthcare they want the public to believe they care about the people they insure, but the fact is they DO NOT give a *** about you or their employees. They allow their employees to be fully bullied and humilated by management. Report...
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64 comments
#1977286

Almost the worst, but it's a steep competition in the insurance industry! The employees must be screened for stupidity , unwillingness to listen and unwillingness to help!

"DUuuuuh … uh what time is lunch?!?!" UHC human resource interviewer: "do you like to treat people with complete disdain? DO you like to transfer oncology providers over and over without actually helping them?" Potential UHC employee: "YES" UHC HR: "congratulations, you're hired!"

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ID
#317648 Review #317648 is a subjective opinion of poster.
Location
Tampa, Florida
Loss
$1

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
There is no customer service for United Healthcare on weekends. Do members get their health status suspended over the weekend? Customer service 5 days a week. For a party that is in the direct stream of healthcare services (arguably the most influential member of that...
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ID
#2953433 Review #2953433 is a subjective opinion of poster.
Location
Apple Valley, Minnesota
Service
United Healthcare Customer Care
Pros
  • You need health insurance
Cons
  • No customer service on weekend form a 24 hour industry
  • Constantly denying medical
  • Customer service and passport program
Preferred solution
Let the company propose a solution
New Reviewer

Horrible provider services and useless agents

over 25 phone calls to them and still not resolved. they have lied on the phone several times stating that they would pay a claim that was denied because they did not know there was a difference between a physical address and a post office box. come to find out, they are based in Bogata Columbia. Hours logged in on hold and supervisors that refuse to speak with you, phone calls disconnected, one person not knowing what the next has stated. filing an appeal but that will not be worth the paper it is written on. cannot wait for open enrollment. done with these cheats. Medicare says there was never a break in services so basically, United Healthcare has committed fraud.

User's recommendation: DO NOT USE.

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ID
#2944211 Review #2944211 is a subjective opinion of poster.
Cons
  • No personal responsibility
  • No personal responsibility bad customer service
  • Lied about paying claim
Loss
$144
Preferred solution
Deliver product or service ordered
New Reviewer
Update by user Sep 25, 2021

Nothing from UHC so far

Update by user Sep 24, 2021

No response from UHC yet

Original review updated by user Sep 25, 2021
I was scheduled for surgery on Thursday, the doctor submitted the claim 14 days in advance, they did not send the approval for surgery, I am in extreme pain, phenyl does not stop the pain ,what do I do ,I am thinking about...
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ID
#2900794 Review #2900794 is a subjective opinion of poster.
Location
Jefferson City, Missouri
Service
United Healthcare Health Insurance
Cons
  • Doctor told you i was critical could not control pain
  • Why have gone downhill
  • To many extension to reach someone
Loss
$1000
Preferred solution
Let the company propose a solution

Lost insurance card

Number one I do not appreciate being called a pissed consumer. You do know it's time for anyone that is not happy to switch insurance companies wouldn't it make more sense just to say I was unhappy. Because that is what I was unhappy you have it all on recording is what I've been told several times so why do you need to ask me what went wrong I was switched from representative to representative the last one repeated every step of the way three times I couldn't understand what she said the very first time it was as if she was getting paid by the hour because that is how long I was on the phone with your representatives was an hour out of my day

User's recommendation: Make sure that you understand that no matter what the circumstances are if you lose your health card and are traveling they will for no reason send you any copies so you can continue to travel an comfort and security.

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ID
#2896680 Review #2896680 is a subjective opinion of poster.
Location
Denver, Colorado
Went to the telehealth doc chat, and it was awful. Chatted with the "doc". It could have been the pizza man for the amount of time he took with me...seriously, is he getting paid for telling people to go to their primary as fast as possible??? If I had time and means...
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ID
#2886058 Review #2886058 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
New Reviewer

Insurance terminated

I didn't get a notification that I was terminated and now I have to pay for my med that I need I haven't had any changes in with how much money I get and still on abd
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ID
#2870326 Review #2870326 is a subjective opinion of poster.
Location
Silverdale, Washington
Preferred solution
My insurance back

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Declined already approved coverage

DO NOT USE THIS INSURANCE CARRIER if you plan on doing anything more than regular Dr visits. Anything past routine Dr visits will not be honored/covered, despite what they say. I have a Dr saying I need a surgery for my health and the chat rep said it was covered but when it came to the Dr to verify coverage they have declined it twice. What am I paying for?!?!?

User's recommendation: DO NOT USE THIS CARRIER.

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ID
#2867161 Review #2867161 is a subjective opinion of poster.
Pros
  • Medications
Cons
  • No resolution no matter how many times contacted
  • Passive aggressive way i was paid when they felt like it
  • Refferal wait time
Preferred solution
Let the company propose a solution
New Reviewer

Monthly payment

Automatic payment for Rx, has not been shown up on my account. Only the Medical payment has gone through. I want to know why !!!!

User's recommendation: Speak to a live person not a computer who doesn’t know what to do.

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ID
#2866827 Review #2866827 is a subjective opinion of poster.
Location
Vero Beach, Florida
New Reviewer

Unauthorized charge

You guys just charged my card for a payment and I dont even have your health insurance anymore and thats money that I had planned for something else

User's recommendation: Don’t go with them.

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ID
#2861516 Review #2861516 is a subjective opinion of poster.
Loss
$146
Preferred solution
Full refund

Unable to find a number that will work from Mexico! I’ve spent hours searching!!! Yes

You do not have listing for numbers that members can call from Mexico! I saw additional post with this same frustration
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ID
#2858593 Review #2858593 is a subjective opinion of poster.
Location
Puerto Vallarta, Jalisco

Refused to honor Healthy Foods Benefit to elderly disabled man

In the first month they sent a defective Healthy Foods Benefit card to a mentally/physically disabled man/fixed income. A new card arrived 3 days before month's end, and UH said: "Yes, the card balance will still be good in Feb." This was not true. The company admitted they gave wrong info, but has refused to help their client who cannot advocate for himself. Shameful.

User's recommendation: Be aware this company will not stand behind advertised benefit--Legal?

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ID
#2855936 Review #2855936 is a subjective opinion of poster.
Loss
$30
Preferred solution
Full refund
New Reviewer

Can't do survey at end of call

WHEN YOU TRY TO DO THE SURVEY AT THE END OF THE CALL IT SAY" STAY ON THE LINE DON'T HANG UP", HOWEVER YOUR PEOPLE ON THE LINE WILL NOT HANG UP FOR YOU TO DO THE SURVEY! THEY WON'T HANG UP! JACKIE DIDN'T KNOW JACK ***

User's recommendation: TRAIN YOUR PEOPLE!

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ID
#2855022 Review #2855022 is a subjective opinion of poster.
Pros
  • Customer service lack of knowledge
  • Customer service people helpful - but restricted by policy
Cons
  • Poor customer service resolution
  • Pathetic customer service
Preferred solution
find people that speak clear English and know what the information!

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Denied meds for stage 4 cancer

This insurance company is a real POS. All they care about is increasing profits. The company I work for recently switched from very good Blue Cross coverage, to this terrible company United Healthcare. Immediately United denied coverage for a very expensive cancer drug that I had been using for 6 months, AND IT WAS WORKING ! If there is karma in the world, the people that work for this horrible company will also get cancer, and be denied for their treatment !id this terrible companyAvo
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1 comment
#2062263

After going through the month long "appeal" process, my cancer drugs were approved on appeal. Dont know why they would ever even think of denying cancer treatment in the first place.

ID
#2851527 Review #2851527 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

They support Texas abortion ban

UnitedHealth Group gave $121,000 to sponsors of the Texas anti-female antiabortion bill. NOT A happy customer and given what employees have written about how they treat women employees, not an ethical co. Say one thing publicly and then treat women like S&;*#.
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ID
#2850075 Review #2850075 is a subjective opinion of poster.
Cons
  • Anti-female company
Preferred solution
Stop contributing to repressive legislators sponsoring anti-female laws.

Looking for local office

On May 24, 2021, I had gone to The University of Colorado to get my birth control out. After my appointment I had gotten the bill of 489.00 from the hospital saying that they sent the bill to you guys, and you sent the bill right back and, now I'm paying off this bill. It isn't right nor fair because you guys charge me 121.00 for coverage for dental, health, and vision and you guys should've paid the bill, especially when I pay you guys each month 121.00 to cover me especially from this day. I want to discontinue my plan and pay whatever amount I owe you guys on the 14th of this month.
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ID
#2843708 Review #2843708 is a subjective opinion of poster.
Location
Aurora, Colorado

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