Anonymous
map-marker Buffalo, New York

Need answers

I was told I would only pay 20. Dollars for my physical therapy!!! Im still paying 40. Dollars. Now you say I w to pay 190 Dollars for my MRI! Thats not what I was told by the sales agent who signed me up for UHC. And you claim to be backed by AARP!! Still dont have my book of providers.
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Anonymous
map-marker Coppell, Texas

Back ground check

United Healthcare - Back ground check
I didnt pass a background check for a job Thai I applied for in Bradenton Florida,my reason for contacting you is because I was denied the job, they didnt give me the reason, I was told I had to contact you for whatever reason I didnt psd, I have no idea, for the last 11 years I have worked in hospitals and nursing home
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User's recommendation: Landmark nursing home Valley service, and HHS

1 comment
Guest

I would be the same way, denial of job position. I hope you were able to resolve your matter.

Kathlean Mde

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Verified Reviewer
| map-marker Oak Park, Illinois

Awful company

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They charged my bank account for years for a ADD policy. I've called to cancel it a few times where they tell me I don't exist in their system.

They give me a Salt Lake City address to write to and send copies of my band statement. The has gone on for years. Taking my money yet saying I don't have a policy or am in their system. Today I got yelled at by the 4th person I talked to and once again, tole to write to Utah.

My advice is go to any other insurance company. United Healthcare is poorly managed and taking money from consumers.

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User's recommendation: Avoid United Healthcare at all costs

3 comments
Guest

Just a quick follow up to further show the unprofessionalism and lack of concern for the consumers needs regarding this company. After months of paying for policies that I requested to cancel over and over again to be told I don’t exist in their records….to having to call my bank to stop recurring payments and investigate….to the bank agreeing that they were in the wrong and stopping all payments.

I have received a friendly latter from UnitedHealthcare today requesting that they need further payment from me in order to continue coverage and bring my account up to their standards! Insanity!!

Guest

why would you not call your bank way before and this must be fake ....

Guest
reply icon Replying to comment of Guest-2428700

Well if I had to do it over again, I would have. My spouse had suddenly passed away in the meantime and I guess I was just hoping that it would get resolved every time I contacted them. Maybe I just lacked the energy to fight hard enough at first.

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Anonymous
map-marker Lincoln, Nebraska

PCP change

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You call complain about your pcp being changed without your knowledge they tell you it's a problem in there system but they don't fix it you end up call every month to get it changed back. They say will pay if in network system. I don't trust them . Too many problems. Don't pay for there health insurance. >
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Anonymous
map-marker Orlando, Florida

Transportation, member number

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The representative I spoke with was wonderful she went above and beyond what I expected. Lol LOL she's calling me tomorrow to make sure everything went thru. I was impressed. We were both laughing by the end of the call.
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User's recommendation: Just be patient with csr they have a job to do.

Anonymous
map-marker Fort Collins, Colorado

A agent named Fiona put my Providers name on my card that was sent to me and that provider is not accepting new patients. This has been time consuming now I’ll be calling customer service t

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Disappointed that I was given a provider who was not taking new patients. I now have to get a new card Calling customer service again to help the last gal I spoke to was very informative and professional Appreciate her efforts. I should have elected to take the survey she was great
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Joseph S Ulv

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Verified Reviewer

Hanging up persons not caring!

Complient my complaint is because the person I just called hung up on me youre not compliant in the middle of my conversation really wanted me to ask Mr. Noe and give him a lot of information about me off and I wasnt sure who was even on the phone she never even gave me your name
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Loss:
$9808
Pros:
  • In green bay
Cons:
  • Terrible customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Get service mgt.

Paul H Mxl

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Verified Reviewer
| map-marker Eagle Mountain, Utah

No help with my problem

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Updated by user Sep 29, 2023

I can't get a response about my problem from anyone.

Original review Aug 30, 2023
can't access my account because I don't own a phone I tried several times but no help from United Health Care
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User's recommendation: do not use

Robert L S Ckj
map-marker Buffalo, New York

I didn't receive member's ID card for United Healthcare

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I didnt receive members ID card and my plan started September first. I have no further information about this issue and it doesnt take more words to explain this issue.Just send ID card and all will be fine.Youre asking for more words for this issue and Ive already told you what happened with the few words that Ive used.Thank you.Robert L Shine
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User's recommendation: I have no idea

Anonymous
map-marker Canton, Ohio

Website and customer support

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I spent over 4 hours to no avail and after 10 tries still couldnt log on to my account and after 4 or 5 phone calls never got answer. I was so frustrated my wife tried to help no avail. Never got an answer. Extremely frustrated have been a customer for 10 years
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User's recommendation: Use a different company

1 comment
Guest

My work changed my HMO from AvMed to now UHC and wanted to see what kind of company it is as had bad experience with its Dental insurance. All my fears have been proved true by these comments.

Good benefits were one of the reason people stay working for the State of Florida as they do not pay well.

It's one of the misconceptions people have about State workers- could be making twice as much elsewhere but always had great benefits. Now they changed our Health Care by region- not giving us a choice.

Raudel Itk

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Verified Reviewer
| map-marker Mooresville, North Carolina

I like that UHC services

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Im having trouble logging in and I called to make a payment but I was rerouted three times and I dont think I ended up at the right spot
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Kathy W Mtr

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Verified Reviewer
| map-marker Tulsa, Oklahoma

918808****

About when u call to get info going through all the other junk before you actually get to talk to someone
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Adanna Eft
map-marker Cincinnati, Ohio

I want to take my spouse out of my insurance

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They kept tossing me back and forth and sometimes the customer representative gave me wrong contact number to agencies not related them in any way. The last lady I talked to about my issues was quite polite and knew her duties well. My overall experience hasnt been the best with United Healthcare student resources.
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Tina D Bpt

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Verified Reviewer
| map-marker Doylestown, Pennsylvania

Phone number386324****

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I need the number to get a hold of someone to call and talk to over the phone to pkace a order.I already got a hold of someone.
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William C Qhm

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Verified Reviewer
| map-marker Memphis, Tennessee

Update my phone number

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I need to change my phone number from (901)306--**** To (901)666--**** I'm trying to reset my password But am unable to do that because I no longer have the present phone number Please update my phone number To (901)666--****
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Marie D Btf

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Verified Reviewer

OTC card use

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Original review Feb 27, 2024
U card for OTC items that showed "approved" by the phone app scanner in the store, then were brought to checkout for purchase. At checkout 2 of the 4 items (previously had shown "aaproved" were now not allowed for checkout. Their website LIES about this or else, their system is very messed up and despite being contacted about this, no one has tried to fix it. An awful company to deal with!!!
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Cons:
  • Great frustration in attempting to resolve problems

User's recommendation: fix the problem and care about your customers!

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