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Being type 1 diabetic means you need insulin to survive. United healthcare keeps changing which insulin it will cover. It does not feel the need to share the information on which insulin it will cover with you or your doctor until you need to fill a prescription...
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1.0
#1238308
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United Healthcare - Pre-approval???

United refised to pay for two mammograms and a blood test ordered by my doctor. They did find something to watch on the mammogram, but since United won't pay, and I can't afford it, I won't be having another one. I'd be better off with just plain Medicare.
1.3
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
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#1234771
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Had a worst experience with the customer service. I was trying to get prior authorization for extension of my physical therapy sessions. Each customer service agent kept giving me different information. and kept connecting me to different departments. So far I have...
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#1233085
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Employer switched from BCBS of NC to United Healthcare to save a few dollars this year. It has been a nightmare to the employees. UHC tries to challenge each prescription, slow to pay claims from doctors and hospitals. Customer Service will be all warm and huggie,...
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h.kitchener
h.kitchener

You---and your co-workers---need to complain direct to your employer, you know, the one who contracted with UHC and raise a ruckus.

#1226947
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United healthcare

Don't get them! You'll be sorry! Get someone else. They dont give a crap about your health! They would rather see you dead! They only pay for the cheapest goods and sevices!
1.0
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1226091
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I am a provider and I need a PA for a patient, but the person helping me over the phone was super rude and rushed me through the entire process. And she was not clear at all and when I asked her to repeat something she starts yelling everything instead. She did not ask...
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Anonymous
Leslie

Agree 100%

1.0
#1225316
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Im a disabled veteran who didnt sign up for the service. I can't get disenrolled because they dont believe im who i am. But they still send me bills for service i dont need or want. Ive called them numerous times, their website wont let me download the forms. They say...
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Anonymous
Leslie

Start writing complaints to the insurance authority in your STATE. You need to have documentation of all contact from now on. If you do speak to UHC on the phone, tell them yo...

1.0
#1225167
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We are a small company and one of our employees, who was on their contact list left. United Health Care does auditing once in a while and since that person did not respond they thought our company did not exist anymore. Without knowing all our employees were uninsured....
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3.1
I didn't like
  • Cut entire company off without telling
#1225116
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First they denied payment to our doctor for my husband's "Welcome to Medicare" visit saying he was not medicare eligible. I sent in his birth certificate along with my complaint and they denied again for the same reason. I appealed it up 4 levels to Medicare and it was...
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1.0
I didn't like
  • Payment practices of that department
#1220217
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Contact United Healthcare

Mailing Address:
United Healthcare
Customer Service PO Box 740815
Atlanta, GA 30374-0815
Phone:
(877) 887-0441
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In August 2017 before my wife turned 65. We reviewed prescription supplement plans and selected one from AARP based solely on cost which was driven by the drug ReBif (an MS drug). It was "Only" $14,400 co-pay per year. In 2018, this has jumped $43,400 and then only if...
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1.3
#1219696
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