United Healthcare - Went from Optum RX to Briova
I receive a specialty medication.I received a letter saying I would be contacted about the change and to set up my medication.
I was told I could not refill my medication. Spent two hours on the phone trying to get my medication. Is this even legal? My question is whether this is United's attempt to save money by indirectly making it difficult if not impossible to continue expensive medication.
If I have a concern I can write to the company since no one will take complaints on the phone. I have had many problems with this insurance agency.You get what you pay for. People on the phone seem to not know or understand the policys. They even had put into the system that he was on medicare and were denying his claims.
Interesting since he isn't even eligible for medicare.
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